TERMS & CONDITIONS
Delays caused by the customer are NOT the responsibility of Travelrunners.
Travelrunners cannot be held responsible for any booking errors, we ask you to check & confirm any discrepancies on receipt of your booking form.
Whilst every effort is made to avoid delays, Travelrunners cannot be held responsible for delays or events out of their control.
Travelrunners will always suggest a departure time however the responsibility lies with the customer to ensure they leave enough time to allow for any stops they may wish to have & to check in on time (please check with your airline carrier)
Maximum waiting time is 1 ½ hours from the scheduled landing time i.e. the ETA of the scheduled flight times with no extra charge.
Delays over 1 ½ hours may incur a charge of £20 per hour which will be paid direct to the driver before departure subject to Travelrunners discretion and availability of driver.
Non payment of any fees or charges levied against the customer will result in services from Travelrunners being withdrawn & if necessary legal action taken to retrieve any monies owed.
Travelrunners do not provide any forms of child seating due to health & safety reason, however we are more than happy for you to provide your own which we can store for you until your return at no cost.
Travelrunners has the right to refuse any person entry to their vehicles if the drivers believes anyone is unfit to travel or abusive which could cause a danger to other passengers or the driver.
Any damage caused to the vehicle which results in professional repair or cleaning, Travelrunners will seek full reimbursement from the lead party name on the booking form.
All our vehicles are strictly NON SMOKING. Also no food or drink may be consumed in the vehicles without the driver’s permission.
Vehicles are allocated on an ‘availability’ basis. Should a specific vehicle be required then this should be mentioned at the time of booking. An additional fee may be charged for this.
All bookings taken are on the basis of one pick up location and/or one drop off location. Any additional pick ups/ drop offs will be subject to an additional charge for each additional pick up/ drop off. Failure to specify additional pick ups/ drop offs may result in further added charges being levied by the driver.
Upon booking a 20% deposit is required by Debit or Credit card (subject to a 3.95% charge for credit cards) or Cheque within 7 days making the cheque payable to Travelrunners.
The Final balance is payable 2 weeks prior to travel if paying by cheque, alternatively payment can be made up until the travel date by cash, credit or debit card over the phone or direct to your driver prior to departure. Please note NO cheques will be accepted on departure date.
Full payment for outbound & return journey is required, unless prior payment agreement has been agreed.
Where a customer has paid in full for a journey(s) and fails to be at the designated pick up location within 30 minutes of the time agreed (other than airport/ port delays or where a prior arrangement has been agreed) the booking will be deemed as cancelled and no refund will be made. Where only a deposit payment has been made Travelrunners reserves the right to seek full payment for the agreed booking rate.
Any client accounts agreed with Travelrunners must be settled within 28 days of the invoice date, failure to pay will result in a 15% late payment charge per month, Travelrunners will also cease any work until full payment has been met.
BAGGAGE – LOSS/DAMAGE
Travelrunners is more than happy to carry a reasonable amount of luggage per passenger travelling (one large suitcase and one hand luggage per person). Should this be exceeded it is the responsibility of the lead party to advise Travelrunners in order for the necessary vehicle to be allocated. Failure to do so may result in additional charges.
Customers baggage carried by our drivers is entirely at the customer’s own risk.
Travelrunners does not accept any liability for any loss or damage to any baggage, goods or contents whilst in our vehicles.
Responsibility lies with the customer to ensure that baggage is accounted for and loaded into the vehicle prior to leaving the point of collection or departure.
The common meeting point is the information desk which is within each terminal where your driver will display your name or company name on a welcome board; we will also attempt to send you a text message to advise of our arrival.
Unless otherwise stated, we will meet approximately 20 minutes after the advised landing time given by the customer at the time of booking.
Inbound flights are monitored on their progress. In the event your flight arrives ahead of schedule we will do our best to meet you as soon as possible. This is subject to scheduling and driver availability.
Travelrunners reserves the right to sub-contract to other licensed organisations in order to meet its obligations and comply with regulations should the need arise.
If the return journey has not been paid for in advance and a sub-contracted company has been used to meet you, you will pay the driver in the normal way.
AMENDMENTS & CHANGES
Travelrunners reserves the right to amend it’s Terms & Conditions as necessary without prior notice.
Travelrunners can cancel a booking without penalty for the following reasons:
Failure to find a solution for customer amendments after the initial booking has been made and confirmed
Events out of Travelrunners control
Failure to keep account within agreed parameters (invoice customers only)
Where a deposit has been taken i.e. 20% of total fare, then this will be forfeited as compensation for loss of business by Travelrunners.
The following table shows what percentage of the fare paid will be refunded in the case of cancellation by the customer
within the time frames stated.
Within 7 days of travel, no refund.
Within 8 – 13 days, 50% refund.
Within 14 days – 1 month, 100% refund.
In the event that a customer wishes to register a complaint, they should write or e-mail email@example.com giving all necessary information including: name, address, date of travel, reference number (if any), and specific details relating to the complaint.